From Heart to Heart on Southwest Airlines


It really is amazing how a small act of kindness can make a profound difference in someone’s day…or life! We’ve all heard this saying a thousand times and have probably passed up opportunities to do something nice for someone else—I know I have! But last month I got to witness this firsthand when I enlisted the help of our Customers to send LUV to a child in need.

Here’s my story:

During boarding, a Customer stopped at the door and asked for a favor. I said sure! She wanted to know if she could take a picture of the plane because she was on her way to see her four-year-old niece who was having open-heart surgery. So after we boarded, I grabbed the PA and told the 140 Customers onboard what was going on and to show the LUV—and they nailed it!

Here’s the picture that this Customer shared with her niece.

A day later I received the following message on Facebook:

You don’t know me, but you orchestrated an incredible moment that impacted my family and everyone that knows us in a magical way. My daughter Teagan underwent open heart surgery Friday. You had the pleasure of meeting my sister Amber.

That photo has created an overwhelming response for compassion and good. With all the crap going on in the world, it was a symbol that at the heart of everyone is the belief that love and kindness exist. I know you didn’t do it for any personal benefit, but if I had my way, the whole world would know of you and of what you created. Thank you from the bottom of our now mended hearts! You are an amazing person, and I’m glad our paths crossed. God bless you. 💗 I’m sure this will not be the last you hear from me!

Along with this message was a family photo with little Teagan in the middle.


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